Shipping Policy

Shipping Policy

Below is the average delivery time for all our packages:

• Once an order is placed, we need 1 - 3 business days to process the order. During the week it takes one business day, but if you order on a Friday night or weekend, it may take a little longer.

• Once your order is processed, it is shipped and delivery takes an average of 7 - 14 days.

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Shipping costs

We pay shipping costs for every order. There is no minimum order quantity required.

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Origin of the products

At Carol & Emily, we work with a global network of suppliers, including many from China, to bring you quality products at competitive prices. We understand that you may wonder about the origin of our products, but we assure you that we follow strict international standards. Each product is carefully inspected and tested before shipping, and we only work with reliable manufacturers who strive for excellent quality. Our goal is to offer you the finest products you can't just find in stores, at the best price. Your satisfaction and peace of mind are our top priority.

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Logistics method

All orders are shipped directly from our warehouse in China using standard international tracked shipping. We work with trusted logistics partners such as YunExpress, 4PX, UBI, and Royal Mail or other local UK postal services to ensure safe and timely delivery.

Once your order has been dispatched, you will receive a track and trace number to follow the shipment of your parcel.

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Do you have questions about your order?

Please contact us via the contact page. Our customer service is available 7 days a week, and we always respond within 24 hours.